Informativa sui rimborsi
RETURN & REFUND POLICY
In accordance with European Union consumer protection laws and the Italian Codice del Consumo, you have a right of withdrawal. To ensure the sustainability of our brand and for hygiene reasons, we apply strict return conditions.
1. WITHDRAWAL PERIOD
You have a period of 14 calendar days from the date of receipt of your order to request a return. After this period, no return or refund requests will be accepted for any reason.
2. MANDATORY PRODUCT CONDITION
To be eligible for a refund, the item must be returned in the exact condition in which you received it:
* Clothing: Unworn (except for a quick try-on), unwashed, free of any odors (perfume, tobacco, sweat), and without any traces of makeup or deodorant.
* Tagging: The original tags must be intact and attached to the garment. Any item with a cut or removed tag will not be refunded.
* Packaging: The product must be returned in its original packaging.
3. LEGAL EXCEPTIONS (NO RETURNS POSSIBLE)
Pursuant to Article 59 of the Italian Consumer Code, the right of withdrawal does not apply to the following items:
* Earrings / Piercings: For health and hygiene reasons, these items cannot be returned or exchanged if the sealed packaging has been opened after delivery.
* Personalized Items: Any garment or jewelry that has been customized (engraving, tailoring, made-to-measure) is final sale and cannot be refunded.
* Hats and "Carré de soie" : For health and hygiene reasons, these items cannot be returned or exchanged if the sealed packaging has been opened after delivery.
4. RETURN COSTS AND RESPONSIBILITY
* Customer's Responsibility: Shipping costs for returning products are exclusively at the buyer's expense.
* Transport Risks: The customer is responsible for the item until it is received at our warehouse in Italy. We strongly recommend using a shipping service with a tracking number. If the return package is lost or damaged, no refund will be issued.
5. RETURN PROCEDURE
* Send a request by email to contact@abacositalia.com with your order number.
* Once validated, we will provide you with the return address in Italy.
* You must include the delivery note or a note with your order number inside the package.
6. INSPECTION AND REFUND
Upon receipt, every item will undergo a rigorous inspection by our team.
* If the item is compliant: The refund will be processed within 14 days via the original payment method. Initial shipping costs are only refunded up to the "standard" delivery rate (express shipping costs are non-refundable).
* If the item is non-compliant: If we find that the item has been used, stained, or damaged, we reserve the right to refuse the refund or apply a minimum 50% deduction from the item's value. The product may be sent back to you at your expense.
